Complaints Procedure

Leydon Lettings wants all its customers to have a rewarding experience.

As well as receiving compliments, occassionally we receceive complaints.

If you have a complaint please initially contact Nina Carrington, preferably by email (nina@leydonlettings.co.uk), with a full description.  Nina will then liaise with those relevant, to help resolve you concerns.

In the event you do not feel we have adequately responded to your concerns, then at your request, Leydon Lettings will refer your complaint to any of our regulatory bodies. 

Leydon Letting Agents is a member of The Property Ombudsman Lettings Scheme.  If you feel that Leydon Lettings have not addressed your concerns to your satisfaction, TPO will consider your complaint if we have or you allege we have:

  1. Infringed your legal rights; or
  2. Failed to follow the rules and obligations set for agents under the TPO Letting Code of Practice or any internal rules, procedures or statements of practice of the registered firm; or
  3. Treated you unfairly; or
  4. Been guilty of maladministration (including inefficiency or undue delay); in a way that results in you losing money or suffering avoidable aggravation, distress and/or inconvenience.

For more information please read the TPO's Consumer Guide. You can contact the TPO at:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire 
SP1 2BP

Telephone: 01722 333306
Facsimile: 01722 332296
Website: www.tpos.co.uk
E-Mail: admin@tpos.co.uk 

How we respond to complaints distinguishes our professionalism.

We invite all feedback, good or bad - this sharpens our desire to excel.

Most problems are readily resolved between two reasonable people with action or explanation.