No responsibility or warranty is accepted for any loss or damage caused by following any advice freely offered on this website.

STUDENT DIY HOME MENDING MANUAL
D-I-Y House Fault Finding - House Fault Fixing

Read this page before an emergency so you know what to expect and where everything is in advance.
EMERGENCY NO. 078 345 404 57
EMERGENCY NO. 01227 713 913
EMAIL. info@leydonlettings.co.uk

When students first move into houses they may experience a number of teething troubles.  Because non-resident landlords do not live in these houses, faults may not become apparent until occupied by student tenants.  Other things may wear out during the course of the year simply from frequent use.  Some of these problems are quickly and simply solved. If they are not Leydon Lettings will of course organise repairs.  Should you need to report anything please do so firstly by email, so that we have a written record, which we may simply forward to those appointed to resolve the problem.

If you do need to report a fault to Leydon Lettings please do so as soon as it arises.  Often students are busy with assignments during weekdays; then at weekends or during evenings inform us of a defect.  Please do try not to wait until the weekend to inform us, as we may not have access to the appropriate trades people.  Like you, they like their weekends off. 

You do not have to be an expert to tackle some things. Below are some D.I.Y. answers and diagnostics to frequently reported problems with some quick and easy self-help solutions to empower you to have a go and try to do-it-yourself: 

These troubleshooting headed links will quickly jump directly to your query:


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Waste

Welcome 2008 tenants

Where Is It. ..? Gas electric water Stopcock etc

What's New

Water is flooding

Do turn off the water stop cock (Probably under a kitchen sink). See Where Is It. ..?

Report the problem to Leydon Lettings immediately.

If the water leaks continually this could be an emergency !!

Here are things you can do to help.
"Knowing the type of leak is crucial." 
There are two types of leaks:
Constant and occasional leaks.

The cure for one is the exact opposite of the other! :

If the leak is constant it is a water pipe leak. 

Do turn on as many taps as possible and flush toilets repeatedly until help arrives.  This will help to reduce the water pressure at the leak.  It will still leak but not much.


If the leak is not constant i.e. the leak only occurs when a tap or shower or toilet is flushed this is a waste water leak. 
Similarly if water only leaks when it rains it is thus not constant.

Do not turn on water taps or use the suspect or leaking appliance until it has been investigated as this is likely to exacerbate the problem. 

Waste water pipe leaks occur in white plastic pipes, shower trays, baths and sinks.

Freshwater leaks occur in copper pipes, small grey water pipes, cylinders, taps and the underside of taps (tap connectors) and even at stopcocks. Plastic "Push fit" connections can also leak. 


Ceiling Leaks e.g. below en-suites or bathrooms.
Shower tray leaks stop when the shower is switched off.  This is not an emergency as the leak can be stopped quickly by switching off the shower.   Knock on the door of the ensuite or bathroom and or shout and urge the user to switch off immediately to prevent further damage. It may take a few minutes for you to notice a decrease in the flow of the leak as the accumulated waste water continues to drain through the ceiling even after switching off the source of water causing the flood.  Most of Leydonlettings shower trays are specially designed to reduce the risk of leaks.  This way even if the mastic seal is broken it may still not leak. Flood resistant and flood prevention systems have successfully been installed into a trial number of LeydonLettings houses.
Please inform us immediately of any leaks by calling:

078 345 404 57

or  01227 713 913. 


Pipes, taps or valve Leaks .
Turn off your water at the stop cock Where Is It. ..?This is a 'T' shaped handle probably under the kitchen sink.  In our Canterbury Spring Lane houses the stop cock is likely to be on the wall opposite the kitchen sinks.  Turn on any water taps (hot and cold) to drain water away from the leak by reducing water pressure.  The water is thus diverted away from the leaking pipes and the cylinder tank, where there is a tank. Flush all toilets and run bath taps to further reduce water pressure away from the leaking source temporarily providing more time to solve the problem.  This is easier if there is more than one person to help and to call out to signal any reduction in water pressure at the leak. This way we only loose some hot and cold water and not the house contents!  Some people find it hard to grasp how turning water on during a leak can be the most logical and best thing to do!   If the leak is a waste water leak this is the worst thing to do.  Knowing the type of leak is thus crucial.  If the leak is constant it is a water pipe leak.  If the leak only occurs when a tap or shower or toilet is flushed this is a waste water leak.


Avoid switching on the ceiling lights below leaks and position a mop bucket to collect excess water.  Do no be surprised if the electric alarms sound adding to the chaos and panic.  You may also suffer a temporary power cut and be plunged into darkness amidst all this.  The electric trips in the fuse board are so sensitive they are likely to reduce the risk of death or injury to almost zero. 

Read this page before an emergency so you know what to expect and where everything is before it happens.


Washer Dryer Dishwasher Leak
Switch the machine off both on the machine and at the electric isolation switch or socket which should be labled.  If the leak continues turn the red and blue plastic taps one quarter turn to the off position (the tap is normally off when pointing at a right angle to the pipe on which it is fitted).

When the leak has stopped avoid further damage by quickly mopping up any pools of water.  Place anything absorbent to absorb excess water e.g. newspapers, cloths, towels, etc.


Leak from the roof
If the water or wet patches only appear during wet weather it is likely a roof leak.  Position mop buckets and any large and wide receptacles like woks frying pans etc. to collect excess water.

Leak from driving rain
If the water or wet patch only appears when it is both raining and windy then it is less likely to be a roof leak.  It could be that the wind is driving the rain vertically up and under eaves, e.g. from gutters.  Where there is cladding it could be that the thin waterproof membrane under the cladding is torn or perforated allowing driving rain to force water upwards under cladding. The same can apply to some older or poorly fitted windows or where the rubber or mastic type seal is defective.

Emergency Access to Stop Taps and Stop Cocks.

In addition to stop cocks all houses have an independent mains cock outside the house.  This is normally on the boundary in line with the front door or drive.  This is an outside tap which is identical to the inside stopcock but is sometimes connected to a water meter.  It is accessed via a square hole in the ground after lifting the metal hinged flap with 'W' or Water written on the lid.  The flap can be broken or missing and full of dirt making it difficult to identify or see the Mains Cock.  It can go down into the ground further than your arm reaches.  If so, or if the stop cock has seized, you will need a special tool with a long 'T' shaped handle with a slot at the base which fits over the top of the stop tap.  Normally only the water board will access this.  In an emergency no one cares about ownership, only the need to stop the flood.

If a stop tap or stop cock is seized it is important to free it gently to avoid snapping of the 'T' handle.  This involves turning the handle one way and then the other gradually back and forth until the tap can be turned off or on as is required. WD 40 oil sprayed onto the handle gland nut can help free a seized handle.  If the street tap is shared with your neighbour you must inform them that the water is off or going off as soon as practical.  Shared taps are normally located between properties rather than outside one or the other.



I have lost my keys or I am locked out

Ask one of your housemates to let you in

If we replace your keys there will be a fee from £20 to £140 plus any vat depending upon the time taken and the time of day/night we come out to you.

If we have to call a locksmith to change the locks, you will be charged in accordance with their fee for both labour and materials and travel to and from your house.

The washing machine/dryer / dishwasher
does not work


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Beware what you switch off?

Some electrical appliances are computerised and have settings saved until unplugged or switched off at the wall socket.  Ariston Washing machines may fail to work following a period of being switched off and unplugged at the power source.  Avoid switching off such appliances unless you need to.  To protect computers and data computers must first be switched off before switching of the power at the fuse board.

Safety Switched Spurs
These are easy access isolation switches (without sockets).  They are most commonly found above kitchen worktops or near shower units.  Switched spurs are designed to quickly isolate some nearby appliances which might otherwise be inaccessible in an emergency. This includes dishwashers, washing machines, cooker hobs, showers and the like. Switched spurs need to be switched on before connected nearby appliances will work.  If you find an appliance does not switch on look nearby for a switched spur and check it is switched on. Also look under the sink adjacent to the apliance or in the case of a hob the isolation switch may be above the pelmet.

If you have an Ariston washing machine and it stops mid-cycle re-set the machine. Also if the dial continues to rotate without stopping re set the machine.

To reset the machine do this:

1. Switch off and unplug the machine at the wal socket.
2. Set the dial to any of the main cycle dots at the beginning of a cycle (not in between).
3. Leave unplugged for 60 seconds.
4. Put the plug back in the socket and switch on  The red lights will flash until the machine resets it's computer components.   

If the problem persists or you do not have an Ariston then email Leydon Lettings with a description of the problem and the make and model of the machine.  LeydonLettings will instruct an engineer to attend your house.

If you have just arrived and your appliance is switched off the water tap may also be turned off to the machine.  Be careful not to touch any taps under work tops which are for other than the washing machine.  To establish the connection follow the direction of the water hose inlet pipe from the machine to the water supply pipe and lever.  It is probably blue and occasionally there are two - both blue and red.  If the lever is pointing in line with with pipe it is on.  If the leaver is pointing at right angles it is off.  Slowly and carefully turn the lever to the position you want but be prepared in case it suddenly leaks.  Sometimes these isolation levers become scaled up and stiff and when disturbed the seal becomes defective causing it to leak and if the lever snaps off or will not turn off you may need to quickly turn off the stop cock seeWhere Is It. ..? Be sure you know where the stop cock is and that it works before experimenting.

The hot water/heating
does not work



There are usually three or 4 components controlling the temperature of heating and water known as the heating system.  All must be correctly set for the system to work. 
If just one component is not set it may not work.  Below the first parts are easy enough for most people to perform.  The latter part is more complex. 

In most of our houses we provide backup showers.  One is electrically heated the other is gas heated.  If your hearting works but your shower does not work the problem lies with the individual shower see the symptoms under this heading.
The shower will not turn on


Following our advice should get your boiler working.

Note if both the hot water and the heating stop working together you boiler is not working. 

  1. Turn the thermostat up (usually located in the downstairs hallway or lounge Where Is It. ..?) until you hear it click above the ambient temperature - this should trigger the boiler to ignite and the heating to come on.
  2. Ensure the heating system control box is switched on either for water or heating or both - a light normally indicates on.  This is likely to be located in the hall / landing or kitchen.Where Is It. ..?
  3. Ensure the boiler power switch is turned on. This is likely to be located in the hall / landing or kitchen.
  4. Check the boiler is alight (if your boiler is not in the loftWhere Is It. ..?) by peering through the boiler glass. Also that the pressure is within the range indicated (normally a green or red segment - looks like a dial with a fan or slice of cake).  If you have a conventional boiler the instructions if still legible are found on the reverse of most 'boiler covers' which should slide out and off without need for screws or simply flip downwards and open like a trap door. Most LeydonLettings houses contain modern Combination Boilers so this is the example provided here.  If the pressure has dropped below the optimum level the boiler will not work - simply email or phone LeydonLettings or:

  5. If you have easy access to your boiler and are reasonably confident and competent, then it is very easy to re pressurise a boiler:  Normally a combination boiler will have two small plastic lever taps positioned under, or very near, the base of the boiler.  A torch is helpful - or use a mobile phone to illuminate the lever taps if you cannot see.

    At least one of the two small plastic lever taps must be switched off for the boiler to retain the pressure!  At this point ensure that at least one tap is off and the other tap is on. If both are off, turn one tap on, by positioning the tap lever so it is in line with the pipe to which it is attached.   Now, whilst keeping an eye on the water pressure gauge located on the front of the boiler so as not to overfill the system, slowly turn on the second tap, so that the lever of the tap is somewhat more in line with the pipe to which is is attached. You will hear the rush of water fill the system. The pressure gauge should start to move indicating the pressure is increasing (usually measured in 'bars' e.g. 1 or 2 bars).  Position the gauge by controlling the two small plastic lever taps as above but do not over pressurise which will involve releasing pressure via a separate nearby control called, a pressure release valve.   When the pressure increases you may hear the sound of the boiler re igniting indicating it is now on and working fine.  Do not relax yet!  You still have to turn off at least one of the two taps when the needle in the dial points to the centre of the optimum clearly indicated on the dial.  To do this turn the lever so that it is at right angle to the pipe on which it is attached.  You will feel the lever stop as it only operates within a quarter turn. 

    If the boiler still does not ignite then
    Occasionally you will need to turn a spring loaded dial on the front of the boiler labeled 'reset'.  Do not touch this dials unless the boiler fails to ignite and release it and it will spring back to the default position. 

    If after doing all this the boiler still does not work it may be the boiler fuse has blown (a small pencil shaped fuse encased in glass with metal ends).  These fuses are easy enough replaced but you may need to remove the front cover - the series of screws retaining covers can be complex and the contents of the boiler potentially lethal so unless you know what you are doing leave this part to a boiler engineer (especially if still under warranty).

The emergency alarms are sounding

Check for burning food and ventilate the area.

Check rooms for smoke and heat.  If the handle of a door is hot, do not open it.

If you are convinced there is no fire press the button on the alarm three times to stop it.

If you believe there is a fire first call 999.  Then call Leydon Lettings.

Should there be a water leak e.g. from a shower tray this is very likely to sound the fire alarm.

Check there is no water dripping or seeping, look for tell tale brown stains on ceilings.

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The internet does not connect.  



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By the process of elimination is normally possible to determine the likely cause of any problem.

Hardwired Internet:

1. Check that you are using a CAT5e RG45 internet patch cable.

2. Check that your cable is plugged into the correct socket (not the BT socket) - make sure it has not been forced into the telephone socket.

3. Check if anyone else's computer in the house connects to the internet.  If they do, this suggests that the problem may be local to your bedroom wall port or computer. 

4. Check your computer internet settings are set to the default or normal setting.

5. If someone else in your house has a laptop use this as a control test: ask them to try connecting to the internet from the socket in your bedroom and other rooms; if the test lap top works in one room but not in another this suggests the problem lies with the data wall socket. 

6. If the test lap top works in all rooms this suggests the problem lies with the settings on the complainant’s computer.  Email Leydon Lettings with the problem and you will be provided with a support number to call. 

5. Where wireless connections are available in addition to hardwired as in most of our houses check whether you experience the same problems with and without wireless.

6. If the internet does not work from any of the broadband sockets in the house re-set the internet. 

To reset (reboot) the internet:  press the green re-set button on the internet box (usually located near the front door at high level or lift up the small spring switch which automatically stays on unless you hold it up for off).  If your internet box does not have a re-set button or small on/off switch, there may be a switch for the internet in the fuse box labeled 'internet' or 'computers'.  Turn this off for 30 seconds and back on again.  If there appears to be no internet switch then the crudest method to reboot is to turn of the main power to the entire house.   But first ensure computers are switched off and any clock settings are battery protected.

If the problem persists turn the internet switch on the fuse box off for 20 minutes and then back on again.   Only then if it does not work contact Leydon Lettings and be prepared to be patient if it is September when most students have just arrived and are likely to experience teething troubles.  Most complaints reveal that the problem lies with the user and not the system itself.  Nevertheless, if you are patient we are happy to assist.

Wireless Internet:

1. You will need a wireless card (fitted to most modern computers). 

2. You will also need a wireless password from LeydonLettings which contains _ch______n2008 

3. Your computer internet settings should be in the default mode or normal settings.

Blocked Drain Blocked Gully

Probably caused by fat products rinsed down the sink or hair clogging the pipes.  Purchase a sink and plug hole unblocker from any supermarket and pour it down the affected plug hole.  Be sure to follow the instructions on the bottle carefully.  These can be dangerous particularly where acid is the solvent to dissolve the grease.  Pour slowly and carefully and wash you hands thoroughly afterwards.

 

The shower will not turn on

Check the power to the shower is on - either a switch or a pull string near the shower.
If any of the switches are down on the fuse box put them back up (unless they flip down again in which case do not force it to remain on - there is a problem and experts will be called in to resolve it).

 

Water is not coming out the shower head

De-scale the shower head (de-scaler can be purchased from most supermarkets).  If there are rubber nozzles simply rub your thumb over the rubber to break up the scale - this is the purpose of the rubber nozzles.  Rubbing your thumb over the rubber nozzles on the shower head will disturb the build up of scale which is blocking each individual nozzle.  Turn on the shower to a tolerably hot temperature and do the same again until all the holes produce even and matching water jets.  Be sure to point the shower inside the tray during cleaning.

Regularly de scale your shower head.  Prolonged use with blocked nozzles will damage your shower unit.

 

The shower is too hot/cold

When the shower head is scaled up the reduced pressure will not allow the water to mix efficiently.  De-scale the shower head as indicated in Water is not coming out the shower head.  If there are rubber nozzles simply rub your thumb over the rubber to break up the scale.

Gas Problems

If you think you smell gas -
Ring Transco on 0800 111 999
You will receive important advice!
Switch off the gas at the gas meter.

Do not turn on any electrical appliances.
Open the windows to avoid any build up of gas
Transco should attend your house quickly.
They may isolate your supply until the defect is identified and rectified.


Note that the thermostat (usually located in the downstairs hallway or lounge Where Is It. ..?) could click on if the temperature drops below the ambient temperature - this could trigger the boiler to ignite and the heating to come on. The thermostat may "spark" as it clicks itself on and cause an explosion.  So close as many doors as possible to prevent the spread of fire.

If you have no gas do not ring Transco yet!

First check with your neighbours to identify how wide spread the gas cut may be.

Check no one has turned your supply off inadvertently.
If you find your supply is turned off check with all your housemates whether there is a valid reason for this before attempting to slowly turn it on again whilst listening for leaks and keep a good sense of smell just in case you need to quickly turn it off again.

Total electricity power failure -

help!

Go to the fuse box (normally under the stairs), if any of the switches are down, push them back up.


If these trip switches repeatedly go off there is a fault—do not use these circuits and report the fault


 

Partial electricity power failure -

help!

Check the fuse box (see 'Where Is It. ..?" for location)

At the fuse box all the switches should be in the up 'on' position ( up for on and down for off).  All the switches are marked with a name identifying the circuit.  If there any switches down 'off' switch it back up.
If these trip switches repeatedly go off there is a fault—do not use these circuits and report the fault

Safety Switched Spurs
These are easy access isolation switches (without sockets).  They are most commonly found above kitchen worktops or near shower units.  Switched spurs are designed to quickly isolate some nearby appliances which might otherwise be inaccessible in an emergency. This includes dishwashers, washing machines, cooker hobs, fridges showers and the like. Switched spurs need to be switched on before any connected nearby appliances will work.  If you find an appliance does not switch on look nearby for a switched spur and check it is switched on. Also look under the sink adjacent to the appliance or in the case of a hob the isolation switch may be above the pelmet.

How do I isolate the circuit causing the fuses to 'trip' so I can at least use the circuits which do work?

It often helps to ask yourself what happened just prior to the fuse tripping? If you filled your kettle to make tea and the basin in the sink was full of water and this got into your cordless kettle-base just dry it out and try again later.   If your rewired a plug and plugged it in for the first time it is probably incorrectly wired. 
If it is more complicated try this:

Fuses are designed to protect you from an electric shock.  Never force a fuse to remain on if it continually trips off.  There is a fault which must be rectified.  It is probably a short circuit, i.e. the earth or live or neutral wires are exposed and somehow connecting.  

To isolate the fault:
First determine which circuit is causing the problem. 
When this is known it is then possible to determine which fuse RCD MCB etc or socket or switch is faulty.
This is how to do it:

Leave all the appliances plugged in for now and everything as it was prior to the fuse.
Switch off all the fuses at the fuse board (consumer unit).

With all switches down for off, now switch on only the main red switch(es), one at a time, allowing sufficient time between each for the faulty circuit to trip.  If the main red switches trip with all the other non red switches down and off the problem lies with one of the red fuses itself and you need an electrician to replace it (around £40 for the parts for those interested).  Whichever red switch remains up is safe to use e.g. for lights in 'The Lighting Circuit' or power to sockets on 'The Ring Main'.  The defective circuit must not be used!  Leave it off for now.

Assuming the red switches do remain up and 'on' then continue one at a time to switch all the other non red-switches up and on.
Eventually one of the fuse switches will trip off and flip downwards to the off position.  Ignore this one for now just leave it off and continue switching on all the other switches.  You will probably find only one switch is tripping.  You will also find that most of the power to the house is restored with only the one defective circuit not working with the fuse switch now down and 'off'. 

Now try and switch it on again and it will probably switch itself off confirming that this is definitely the problem circuit.  Read the writing underneath the switch which tells you what it is (lights, shower, bell, ground floor sockets, etc.).  If there is no writing electrocute the electrician who failed to properly label it and work out what it is by identifying which power source is not working by turning on upstairs and downstairs lights and sockets etc.  Something will not work e.g. TV, and this is almost certainly the defective circuit and it is this which must be tested. [If the fuse occurred just after a lamp or light bulb blew or stopped working this is no cause for concern and simply endorses the effectiveness of the circuit breaker.  Even without removing the defective lamp or bulb you can simply switch the power back on at the fuse board and it will probably present no further problems.  You can replace the lamp or light bulb at your leisure.]


Now we know which circuit is faulty we need to establish why.  If there are two of you this is easier but you can do it alone it just takes 5 times longer. 

Let us say you have established that it is a ground floor 13 amp circuit which has tripped and that this is a circuit running in a continuous loop (hence 'ring main') around the ground floor connecting the TV, Fridge Washing machine, toaster etc.  In all probability if we removed every plugged in appliance by unplugging all the plugs in the circuit the problem circuit would now work perfectly - but leave the plugs alone, do not remove them yet!

If there are two of you then one of you stay by the fuse switching the defective fuse on at the call of the other; whilst the assistant unplugs and re plugs each and every plug in the circuit until the fault is established, but do not rush to do it yet! 

To be doubly safe you ought to switch off and unplug every socket on the defective circuit before then switching the defective circuit on at the fuse and then re plugging in all sockets and switching on the defective appliance reveals itself when plugged in and tripping the fuse again.  There is always a possibility that there will be a concealed defective plug which gets left plugged in - so be mindful.  It is not necessarily dangerous but it will not do your RCD any good to keep testing it when it has 'shorted'.   This is rare anyway.

However, most fused circuits result from predictable sources and so I try these first.  Predictable short circuits occur via faulty recent wiring of a plug (ask everyone in the house whether they have just fitted a plug to an appliance), water in a kettle terminal, damage to washing machine cable (top favourite) and damage to cables on a vacuum cleaner and electric pressing irons.  Grease in electric ovens, crumbs in toasters can all cause tripping.  Sometimes, even when you identify the faulty appliance it takes a while to find a subtle fault.  It may be more cost effective to replace £50 worth of time with £20 worth of new microwave!

First switch off the washing machine using the machine controls.  Also ensure the machine is at a proper end of cycle point (see washing machine faults for reasoning later The washing machine/dryer
does not work
).  I.e. on a dot rather than in between.

Now also unplug the washing machine from the wall.

Return to the fuse board or call out to your assistant to now switch on the defective circuit fuse.  If the fuse remains up and on with the washing machine now unplugged can safely deduce the washing machine is faulty causing the short circuit and thus the fuse to trip.  If the fuse nevertheless continues to trip, it is probably other than the washing machine causing the short circuit.  Thus you will need to go on to the next likely plug until the fuse remains up and on.  You may have to unplug the entire house but this is unlikely.
If after unplugging every plug in the circuit (including those hidden under kitchen work-tops and concealed above cooker-hoods and pelmets) the fuse continues to trip you probably have a defective.
fuse (RCD MCB etc (rare).

In my experience anything which moves is a candidate for a short circuit, i.e. the earth or live or neutral wires are exposed and touching.  Washing machines rumble and roll forward or side to side if not absolutely level (use a spirit level to check).  Sometimes the electric cable gets trapped below the moving machine, cutting into the outer protection and thus makes over time making contact with the appliance via the earth wire which is connected to the casing.  The fuse detects the current leakage by measuring the current which leaves and returns to the fuse board circuit; any sudden earth contact is instantly detected causing the fuse to trip 'off', isolating the electricity and thus potentially saving your life.

For now simply disconnect the washing machine and do not use it until tested (for continuity of contact between each wire).  Only when repaired should the appliance be re-plugged into the socket and used.  Vacuum cleaners and irons are also likely culprits for short circuits as the cord gets damaged by stretching or under the beater bar if it is an upright cleaner.  Once unplugged the circuit is again safe to use!  But the appliance remains defective until repaired and must not be re plugged into the circuit.

Whether you are one of our student tenants or not; if you found this helpful or confusing please go to the Student comment page and enter your opinion.  This feedback will help to improve the service provided.

 

The toilet is blocked

Tampons, cotton buds and wipes flushed down the toilets are a major source of blockages—be sure to put them in bins rather than the toilet.  Do not use toilet 'rim block' cleaners which may become dislodged by the toilet brush and block your toilet.  If this happens you may be charged for a  plumber to call out.  Toilet rolls, bottles, toothpaste and toothbrushes perched on top of cisterns can easily fall into the toilet.  If this happens just as your flush the toilet it will almost certainly cause a blockage, particularly if it is a new toilet roll!  Even a partially used roll will block.

There are lots of ways to unblock your toilet so do not panic.  Methods include in order of seriousness: Plunging, boiling water and soap powder, chemicals, circular power assisted coiled spring un blockers, plumbers and specialist Drain cleaning firms using pressure hose unblocking.
Firstly, if you need to use the toilet try and use another toilet until the blockage is clear or 'hold on' - further use will exacerbate the problem.

What to do to unblock you toilet:
If the toilet is already full to the top DO NOT FLUSH!  Initially after flushing wait until the water in the pan drops to the normal level - note how long this takes as the longer the draining time the greater the blockage indicating what you are dealing with. .
Only when the water has eventually dropped to the normal level should you flush the toilet just once and allow the water level to rise up as far as you dare without flooding.

Again watch how long it takes to drain in order to gauge how bad the blockage is (this could be important later when creating a vacuum).

Whilst waiting on the water level to drop again (eventually) you can prepare the things you need.

First you will need a reasonably robust toilet brush as you are about to use it as a plunger a round header brush is best as it fits the drain hole - choose one which is unlikely to snap in half inside the toilet and make the problem worse.

Ensure you wear a pair of rubber gloves just in case for protection against faecal contamination
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Pay attention because if you get it wrong you will flood the floor with the contents of your toilet!

This stage requires physical energy and a good pair of lungs full of clean air and the ability to hold your breath for a minute. 
Ensure the area is well ventilated as what you are about to do will likely make you retch - the stench is awful. If you have a face mask or respirator more's the better.

With your toilet brush in one hand and the flush button or lever in your other hand get ready to plunge the toilet rapidly with the toilet brush and with some force.

Now!  Flush the toilet and immediately start rapidly and forcefully plunging with your toilet brush whilst the water is still rising but stop before the water level reaches your hand.  This action is effectively closing and opening the drain and thereby creating a powerful suction vacuum.  It is this vacuum which will eventually suck away the blockage.  Now remove the toilet brush from the toilet and rest it in its holder and rush out of the toilet for some fresh air.  Patiently wait until the water level starts to drop again so you do not get your hand wet when recommencing the plunging.  When the level starts to drop sufficient so as not to get your hand covered in Sh*t, start plunging furiously.  Short rapid action is best.  Once the water has dropped there is no point in plunging as there is no weight of water to create a vacuum and the suction that this in turn provides. 

Step out of the toilet for a gasp of fresh air and return to repeat this exercise continually until whatever is blocking clears.  It almost always works without the need to call a plumber or the need to use chemical un blockers.  As an experienced landlord with 21 years experience with 160 plus tenants 40% with private ensuites I have a good idea what works.

If there is a huge plug of poo and paper compressed in the pipe you can use chemicals which if left overnight will start to dissolve and loosen the blockage.  Follow this by repeating the plunging but be careful not to splash yourself with chemicals which if acidic is likely to burn!.  If you do not have chemicals some washing powder followed by as many kettles of boiling water as the bowl will contain also works well (good for grease blockages in kitchen sinks too!).  You can also use the plunging technique in conjunction with the boiling water but take care not to burn yourself or anyone around (never allow a child to be near by to avoid splashing skin).  Avoid using a toilet whilst full of acid or boiling water for the same reason!  Think about it!

This is all very well if you have a spare toilet or can pop across to the college loos if you live close by but impossible if you have only one toilet you need to use now.  Always make friends with those who have ensuites - you never know when you will be 'relieved' to have such a friend.

For any other landlords out there this one is for you and is what I do.  I would not expect student tenants to do this themselves.

Get yourself a cordless forward and reverse drill with fast and slow speed gears.  Ensure it is fully charged and that you wear a pair of rubber gloves just in case for further protection against electric shock and faecal contamination. You will need to buy a coiled cable intended to be attached to a drill used to unblock drains.  B&Q and Home base supply these and other such coils.
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Feed the coil into the toilet (or sink or bath drain by unscrewing the 's-bend') . Supporting the cable with one hand turn on your drill slowly at first and in a clockwise direction.  The cable will start to spin and grip the plug of paper and poo.  Angle the coil up and over the u-bend behind the toilet.  When the cable has 'gone in' a certain distance and begins to offer some resistance occasionally switch the drill off and physically pull the cable back towards you with a partial plug of paper.  If there is no resistance you have not reached the plug of poo and paper so keep going until you do.  When you have got something worth gripping pull it back towards you until you can see what is there (be sure the window is open or you will retch with the stench).  Have a bucket handy for collecting the used toilet paper - or vomit. You may not need it if the plug is small as it can be flushed away when clear.  Remove as much of the plug as you need to enable access to the drain and to see what you are doing.   

Repeat this exercise until the cable goes the whole length without resistance.  Now remove the cable and if you have a bath dump it in there for cleaning at the end or alternatively chuck it in a carrier bag to stop it dripping through the house with crap on it. They are not expensive so either wash or bin it.

Now at this stage your toilet should start to drain a bit quicker but is probably still blocked.  All we have done is disturb it and make a hole to allow some water to drain right through the plug in an effort to assist it's removal.

What you now need to do is go back to the start and repeat the plunging as before until the blockage clears.

Do not be surprised by what you catch at the end of your "fishing line".  There could be a plastic rim block.  We bar the use of these as they cost us a fortune to remove.  We may need to get plumbers in.

 

If the main drain is blocked this can sometimes be easier to clear than a toilet, but it is a bigger task and is not for the feint hearted.  Certainly not for the average student.
FOR lANDLORDS
(OR ANYONE DESPERATE OR DETERMINED!)
:

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You will need a drain rodding set and a perhaps a pair of drain cover keys to lift the drain cover (like a manhole cover).  This is usually found at the rear of the house.  If the drain is empty THEN THE BLOCKAGE IS NEARER THE TOILET and you need to look closer to the toilet SOIL PIPE.  However, should the drain look like a pot of poo soup you need to first establish whether it is your drain or the main drain or both TO DETERMINE WHICH DRAIN IS BLOCKED
.

It is prudent therefore before rodding to check that the main drain is not blocked before rodding the drain from your house to the main drain.  There is no point in clearing your drain until the main drain is clear first - when THE MAIN DRAIN clears your drain (FROM YOUR HOUSE TO THE MAIN DRAIN will probably also clear.


It will assist if you know the direction of the main drain.  To find this look for a second drain inspection cover at the rear of your house and somewhat further away from your house than your first drain inspection cover. 

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[LOOK IN YOUR NEIGHBOURS' GARDENS TO SEE THE LIKELY CONNECTION DIRECTION BETWEEN DRAINS.  IF THE FENCE IS TO HIGH GO UPSTAIRS AND LOOK OUT THE WINDOW.  ASK YOUR NEIGHBOURS WHETHER THEIR DRAIN IS BLOCKED - THE NEAREST TO SAY NO TELLS YOU THE DISTANCE OF THE BLOCKAGE.  SEVERAL BLOCKED NEIGHBOURS MEANS YOU NEED A SPECIALIST.  THE LAST IN LINE IS NORMALLY RESPONSIBLE BUT YOU COULD SPLIT THE COST TO SAVE ARGUMENTS].

When you find the second cover you have probably found the location of the main drain inspection cover for your house (there is one in almost every garden) into which all the adjacent houses are connected. Lift the inspection cover to check that it is empty.  If it is full I would ring for a company with pressure hoses to clear it as the blockage is likely to be further away than a rodding set will reach.

If, however, the main drain is empty but your drain is full, then clearly the blockage lies between the two; this is a classic case for a rodding set. 

Screw the rods together starting with the rod with the rubber disc on the end.  Ensure the rods when connected stretch at least as far at the length of the drain (i.e. inspection cover to inspection cover).  As you connect these they will become too long to manage but they will flex into the drain.  Start feeding the series of connected rods into the drain.  When you vertically reach the bottom of the drain there is a couple of holes coming away form the toilets and into the drain and then going away from the first drain to the second drain (beneath the second inspection cover). The hole to the main drain branches at a right angle horizontally.  Knowing this but unable to see it due to the level of "poo soup", you need to imagine where the entry hole is and angle your rodding set accordingly, (you can get an idea by looking in the main drain inspection cover to see what the drain holes look like if it is clear).  Once the rubber disc enters the drain hole it will effortlessly go towards the the main drain and stop at the plug of poo and paper.  Provided all your rods are firmly screwed together at this point you are now ready to force the rod to disturb the blockage but hang onto the rod and make sure it is connected to enough rods to cover the distance to the main drain. otherwise the weight of the water in your drain will push the rod all the way to the main drain with significant force (do not get pulled in!). Once the rod reaches the T-junction of the main drain it will stop at the junction and the blockage will clear.  When empty simply pull back and out the rod set. At this stage do not attempt to dismantle the rod - ugghh!.  Pull it right out and lay it the length of your garden.  It will not be clean!  You ideally need a pressure hose to clean it before you dismantle and store for next time. Get some bleach on a cloth and wipe the length of the rods before disconnecting.  Then when the rods are separated wipe the brass rod ends at the joints.  Tie the rods together and store till next time.  Remember to flush the inside of the drain with a hose and the underside of the drain cover before replacing the cover over the inspection drain hole.  Go home, run a bath, strip off, stick your clothes in the washing machine and jump in the bath.  Ahh yes... heaven!


 

If you cannot resolve any problem or need help with any other matter, please contact Leydon Lettings by email, fax or phone:

 

  Email: info@leydonlettings.co.uk

Phone: 01227 713913

Emergency only: 0783 454 0457

Fax: 01227 710151

(Preferred method of communication via email as this provides us with a written record of the fault)

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