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Check-In Tenants

  • The process of enabling tenants access to their new rented home and ensuring all is well.
  • Ensuring all keys are provided and are opperational with explanations on how to opperate (lift handle before turning key to lock etc.).
  • Ensuring tenants have sufficient information to opperate the variety of appliances - in particular the more complex things like the boiler which often has several components required to be synchronised before the water and heating will work as desired.
  • Ensuring TV controls are easily understood is another point.
  • Internet controls can be complicated with passwords required to connect.
  • Pointing out the location of isolating valves and switches is important to avoid a flood, electric shock and gas poisoning.
  • The simplest way to enable communication for most is by providing a clear manual - "Welcome Pack".
  • Establishing the condition of the property and that it will be compared with the condition at the end of the tenancy.
  • Securing any signatures and advising the requirement to report any contra findings quickly or within a reasonable time from occupation to discover an discrepancy in the inventory compared with reality.
Published: 21 October 2013 Last Updated: 17 November 2021