How To Deal With an Emergency at Home
How to deal with an emergency at home? STOP! Stop. Think. Observe. Plan. You are less likely to think clearly in an emergency, but it's when you need to the most.
S – Stop what you are doing.
T – Think clearly about the situation.
O – Observe your surroundings.
P – Plan the best course of action.
If an emergency occurs, please act quickly to prevent damage, harm or loss. DO NOT WALK AWAY FROM AN EMERGENCY!
Emergencies at Home
During Office Hours
If an emergency occurs at home – during office hours – please call the office on 01227 713913, as soon as possible.
Out of Office Hours
If an emergency occurs at home – out of office hours – please call the office on 01227 713913, as soon as possible. After a short pause, the number will redirect you to our out of hours call service.
If you are unsure what a home emergency is, please refer to your welcome pack.
Other Out of Hours Emergency Contacts
As a tenant with Leydon Lettings, you are provided with a list of emergency numbers to call if an emergency occurs at home – out of office hours.
You must only call these emergency numbers if an emergency occurs at home – out of office hours – that must be dealt with before our office opens.
Out of hours, home emergencies include:
- a blocked toilet – where there are no other toilets in the house;
- a serious leak – unconnected to shower use;
- a smashed window – presenting a security risk;
- a fault – presenting a potential health risk.
Please be aware: if you call an out of hours number for a non-emergency, you could be liable for the call out cost.
UK Emergency Contact Numbers
If there is an emergency that requires any of the following emergency services – during or out of office hours – please call them at your own discretion and then please call us to let us know. This is the only instance where you wouldn't contact us first.
Can you smell gas?
National Gas Emergency Service
0800 111 999
Do you have a power cut?
Is there flooding?
UK Emergency Services
Do you need emergency services?
Is it an emergency?
Fire, Ambulance, Police, Coastguard
Is it a non-emergency?