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Welcome to your new home

Thank you for making Leydon Lettings Agency your first choice for student accommodation – we’re really pleased!

It can be a daunting experience moving into your first student house, especially with a new student lettings agency, but it doesn’t have to be.

Students, we put you first, so we have provided you with this step by step guide so you’re never out the loop, or kept in the dark – from the start of your tenancy to the end.

1. Your Student Welcome Pack

You should have received your welcome pack prior to collecting your keys. If you didn’t receive one, contact the office and we will arrange a time for you to come and collect it.

Your welcome pack is a guide to renting your new home and will help you get started. It covers setting up utilities, maintenance, emergency support and helpful tips about renting a home. 

2. Your Property Inventory

Properties with Full Inventories
If your landlord requested an inventory, you will receive two copies of the inventory when you move into your house. It is important that any changes you wish to make are noted on the inventory and handed back to Leydon Lettings within 5 working days of receiving the inventory. Any amendments will be addressed at the check-out of your tenancy.

If you do not return the inventory report to Leydon Lettings within 5 days, you are accepting that the condition of the house, its fixtures and fittings are as stated in the report and cannot later be disputed.

Properties with Template Inventories
You will receive a template in which to record any defects to the house, its fixtures and fittings that may be present upon your arrival, which Leydon Lettings should be aware of at the end of your tenancy. We encourage you to take photographs of your room and communal areas so that any damages or marks are noted and reported to Leydon Lettings within 5 days of moving in.

3. Property Fault Finding

When you first move in you may experience a few teething troubles. Because we, as agent and landlord, do not live in the property, we may not see problems that you as the resident will. Most problems are easily resolved and if you need Leydon Lettings’ assistance, please email a list to [email protected] as soon as possible. If your property is managed by Leydon Lettings, please report maintenance reports through our online reporting software, fixflo. For properties managed by your landlord, you should contact them directly. Contact details will be provided in your welcome letter. 

4. Renewal of Contract (mid-October)

All tenants are sent a renewal letter around mid-October with an offer to renew the property for the following academic year. Where possible, we give current tenants first refusal. We encourage you to talk as a group to decide if you wish to renew for another year with your landlords agreement. 

5. Property Inspections

Inspections are usually conducted quarterly. These are as much to ensure you have a good, working home in which to live as they are to check the general condition.  All tenants will be notified in writing at least 24 hours in advance of inspections. Tenants are not required to be present during property inspections, but your presence is welcomed.

6. Contract Renewal Deadline 

Viewings for next academic year begin around November and so if you want to re-book, we ask you to tell us in good time. You may still renew your house after this, provided it is available.

Tenants who have successfully renewed their tenancies can relax.

7. Prospective Tenants House Viewings (November)

We will notify you by email of viewings taking place at lest 24 hours in advance. We ask that you keep the property clean and tidy as it will assist with prospective tenants viewing a property. The quicker a property can be let, the less disturbance that may be caused to you and your housemates. 

8. Christmas Break Letters

You will receive information on how to keep your heating on a low setting to avoid pipes freezing in cold weather and to remind any tenants departing for the holiday to keep windows shut to conserve heat and prevent break-ins.

Office opening hours over the Christmas period are sent to all tenants several weeks in advance encouraging you to notify us of any maintenance issues in advance. Holidays are a great time to make repairs. In the event of an emergency, please use the emergency telephone numbers provided. For houses managed by Leydon Lettings, we have a 24/7 emergency maintenance team on hand. 

10. Formal Notice of End of Tenancy (Section 21)

All tenants will receive a Section 21 Notice (formal notice of end of tenancy), posted to you before two months of the last day of your tenancy.

11. Check-Out Letters and Final Inspection (May)

Each house will receive a check-out letter to remind tenants to clean the house to an appropriate standard in consideration of the condition in which it was taken up, and to make sure that any rubbish is appropriately disposed of.

Please do not leave rubbish lying on the side of the road – it really upsets the neighbours.

12. Key Return (June)

All keys must be returned to Leydon Letting Agents office by 12pm on the last day of your tenancy.

You’re all checked out!

We want to thank you for choosing Leydon Lettings Agency for your student accommodation and wish you all the best for the future!